1. Information We Collect
1.1 Account Information
When you create an account, we collect your name, email address, company name, job title, and contact information. For enterprise accounts, this may include organizational details and shipyard site information.
1.2 Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, session duration, device information, IP address, browser type, and operating system. This data helps us improve the platform and provide technical support.
1.3 Operational Data
Data you enter into ShipyardPro as part of your shipyard operations — including project details, work orders, financial records, vessel information, vendor details, and uploaded documents — is stored securely and owned by your organization.
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the ShipyardPro platform
- Process transactions and manage your subscription
- Send critical service updates, security alerts, and support notifications
- Analyze usage patterns to optimize performance and user experience
- Ensure compliance with applicable regulations and our Terms of Service
- Respond to your inquiries and provide technical support
3. Data Storage & Security
All data is stored on encrypted servers (AES-256) hosted on enterprise-grade cloud infrastructure. We implement strict access controls, regular security audits, and automated threat detection. Data is replicated across multiple availability zones to ensure 99.9% uptime.
We never sell your data to third parties. Access to customer data by our engineering team is limited, logged, and only performed when necessary for support or system maintenance.
4. Data Retention
Your operational data is retained as long as your account is active. Upon account termination, we retain data for 90 days to allow for recovery, after which it is permanently deleted. Audit logs and financial records may be retained longer as required by regulatory obligations.
5. Third-Party Services
We use carefully selected third-party services for payment processing, email delivery, analytics, and cloud hosting. Each provider is vetted for security and privacy compliance. We do not share your operational data with any third party except as required by law.
6. Your Rights
You have the right to:
- Access — Request a copy of all personal data we hold about you
- Rectification — Correct inaccurate or incomplete personal data
- Erasure — Request deletion of your personal data (subject to legal obligations)
- Portability — Export your data in a structured, machine-readable format
- Restriction — Limit processing of your data under certain conditions
- Objection — Object to data processing based on legitimate interests
7. Cookies
We use essential cookies for authentication and session management. Analytics cookies are used only with your consent. See our Cookie Policy for full details.
8. Contact
For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at privacy@shipyardpro.com.